*** *** Due to major COVID-19 impact, some order deliveries may be delayed. *** ***
*** *** Due to major COVID-19 impact, some order deliveries may be delayed. *** ***

90-Days Return / Exchange Policy

Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether.

The following reasons are NOT covered by our 90 day return policy, and we are not liable for these issues.

1. Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter the appearance of your SAMMILIE product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
2. Products are damaged by misuse, mishandling, or poor maintenance.
3. Silver pieces are tarnished by oxidation and overtime they may appear black. To fix this, please clean the item with a silver polishing cloth to return the item to its original state.

Return Process

To request a return, please contact our customer service team. One of our representatives will then reply to you via email with instructions. If you require assistance, please contact us : https://www.messenger.com/t/100369248540306

Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.

Cancellation Policy

Customers are able to cancel or change their order for free within 24 hours of purchasing. Please note that all canceled or changed orders of personalized items have a 30% restocking fee after 24 hours..

Out of stock:

Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial Refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification.

Missing items,wrong items or package sent:

A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package.

What if my item has not arrived yet or there is a problem with the delivery?

If the estimated delivery date of your order has passed, or there are any problems after your goods arrive, please call or send an email to customer service, we will be glad to help you: